WHAT IS THE DEADLINE?
The estimated delivery time may vary from 7 to 15 business days.
IS SHIPPING FREE TO ANY LOCATION?
Yes, we offer free shipping anywhere in Brazil, regardless of the product or price.
WHEN WILL I RECEIVE TRACKING FOR MY ORDER?
Your order tracking will be sent within 2 business days (make sure you complete your registration to receive the information). We will send all the information via WhatsApp and email; don't forget to check your junk and spam folders.
MY PRODUCT ARRIVED WITH DEFECTS, CAN I EXCHANGE IT?
To request an exchange or return of the product, you must contact us via WhatsApp ' (11) 91012-3798 ' or by email ' contato@sneakerheadbr.com ' within 7 calendar days after delivery, informing the order number, the item you wish to exchange and the reason for the request.
After the procedure, we will return with instructions on how to proceed within 48 business hours. In order for the product exchange to be accepted, it must be sent in its original packaging and without signs of use. Otherwise, we will not accept the return.
WHAT ARE THE FORMS OF PAYMENT?
We accept payment by bank slip, Pix and credit card. With card, we offer installments of up to 12x, 6x interest-free.
SHOULD I ORDER A LARGER SIZE?
No, our pairs are standard sizes. We always recommend that you buy the same size you usually wear.
SHOULD I TRUST SNEAKER HEAD?
Sneaker Head is a trustworthy company and we value transparency and customer care. We have several testimonials from satisfied customers available on our Instagram, which prove the quality of our products and services. In addition, to ensure the security of financial transactions, we work with reliable payment platforms, such as Appmax. In case of any problem, these platforms offer the possibility of a full refund of the amount paid, providing peace of mind to our customers. We are committed to providing a positive and satisfactory experience for all those who choose Sneaker Head as their purchasing option.